Comportamiento de la atención de urgencias en un hospital universitario de IV nivel de bogotá durante la pandemia covid-19 entre marzo de 2020 y marzo de 2021
Thesis
The COVID-19 pandemic has represented a serious public health problem. Since the 1918 pandemic, humanity has not faced an epidemic event with repercussions on all sectors of the population, with the health sector being one of the most affected, especially in emergency services. The objective of this study was to analyze the behavior of emergency care in a level IV hospital in Bogotá between March 2020 and March 2021. Materials and methods: cross-sectional and descriptive observational study that was carried out with information from the emergency service. adult emergencies in a level IV hospital in a period of one year during the COVID-19 pandemic.Results: During the time analyzed the main diagnosis corresponded to respiratory infections; Of the cases attended to in the evaluated period, the majority corresponded to cases belonging to EPS. The smallest number of cases occurred in April 2020. Low ratings of warmth of care were presented compared to the hospital's goal. The day of the week with the highest unmet demand corresponded to Monday and the day of the day with the highest unmet demand corresponded to the afternoon. Conclusions: the dynamics of case care in the emergency department was related to the measures implemented by health authorities. It is important to monitor the warmth of care, clarification of doubts and patient satisfaction.
