Digitalization and automation in the revolution of digital workers. Nowadays many new technologies are emerging to help simplifying our work and improve a company’s efficiency and profitability. The robotic process automation (RPA) is one of them. There are various papers treating RPA. They analyze its scope of action, the saving that it can bring, the effect on services improvement, etc. But fewer are trying to understand where these technologies come from and what is the best way to implement and use them. This paper tries to analyze those two aspects. To do so, we used, on one hand, a corpus of specialized articles and, on the other hand, knowledge retrieved from a consulting firm working on RPA implementations in various countries. We will also use a Colombian business case of implementation to illustrate our research.
