In this paper grade, the practical focus of the administration is can be use to the Food Sector, generating solutions to the future and a better performance in Martmore Ltda., this is the subject of our study.According to authors, Customer service is a set of interrelated activities that a supplier offers to the customer obtains the product at the time and place and ensures proper use of it. But in this paper grade is taken into account the vision of Carlos Eduardo Mendez Alvarez, who said that customer service is perceived as a technology in which the man in the organization and all available resources to meeting the expectations and customer needs.” It makes use of certain processes and tools that assist the improvement and creation of a culture of customer service in the company which generates a deadline one change within the companys q will be reflected on the outside and towards customers are an essential part of the company.
