Resumen
- Horizontal collaboration allows the competitors in the market to cooperate in logistics processes. This research proposes the development of a dynamic model for resource planning of a logistics operator in distribution centers processes, in which strategies of collaboration and non-collaboration are contrasted considering performance measures of demand growth and the use of resources. The model is developed using system dynamics approach, considering representative information of a logistics operator in the Colombian market as a case of study. Results indicate that horizontal collaborative planning affects the demand’s growth and the level of resources used for the logistics operator, improving system performance and impacting positively the competitiveness of the companies involved.