Companies face different transformative and unpredictable environments where globalization means that in the face of this turbulence, companies should adapt to this environment of dynamism. This turbulence means that companies must make risky decisions and perform in the best way against the unstable environment. Both strengths and weaknesses begin to emerge, where the best company is the one who manages not only to overcome turbulence, but also to cope with them and engages in continuous change. The case is focused on business turbulence, and is aimed at people who have an interest in how companies should survive instability and changing environments. Nowadays all companies should make changes in their decisions to continue growing and competing in the market, this is the case of the Siaco customs agency, where mistakes made in the company that have caused high costs, make different areas of the company have to seek options for the company to continue to exist. In this case, it is expected that people will be able to identify how, through different actors, the company managed to reduce costs, but also had to adapt to its environment, due not only to the turbulence that existed but also to growth over the years. made these mistakes more noticeable and cost more money.
